FAQs
Who is LEAM?
Leam was born in 1950. In its 74 year history, it has continued to grow in both the physical and digital space, establishing itself as a leader in the luxury fashion sector in Rome. Today Leam is managed by the second and third generation of the Leam family.
Account
On the homepage, click at the top right under LOGIN/REGISTER and enter your details in the appropriate section, proceed with registration and wait for the confirmation email. Otherwise, you can set a password to create an account at checkout, after entering your details.
You collect points for every purchase you make on Leam.com. The points are calculated on the cart total with discounts/promotions applied, but shipping costs or other additional charges are not included in the calculation. For further information visit our dedicated page
Click at the top right on the LOGIN/REGISTER option on the homepage and proceed with the forgotten password link.
To receive the coupon you must subscribe to the newsletter. Are you sure you signed up for the newsletter or entered the correct email? It could have ended up in SPAM, have you checked? You may have already received the coupon and used it. In case of further doubts contact us at info@leam.com.
We manage your data in compliance with all current regulations under the GDPR pursuant to Article 13 of Regulation (EU) 2016/679.
We collect and carefully store all sensitive personal data and you can contact us at any time for further information. Take a look at our dedicated page click here.
Products
Each product sheet on our website contains indications about the item fit and other detailed information on the measurements of the garments, that we receive directly from the concerned brand. In case of doubts you can check on the brand's website or contact us at info@leam.com.
Leam is an authorized reseller of all the brands that you can find online and in our boutique in Rome.
The most important high fashion designers entrust Leam with their authentic and exclusive clothing, shoes, bags and accessories.
The products sold and the producing brands are carefully selected by our buyers for their rigorous selection and quality standards.
We add a star symbol to the product to indicate that it is excluded from current promotions or sales.
Leam may change the status of the aforementioned items at any time.
These products are also excluded from the newsletter coupon.
Due to company policy, some brands are only available in boutiques.
You are welcome to our store to enjoy the Leam shopping experience and the best luxury brands.
For any questions relating to the brands available exclusively in boutique you can contact us in live chat, by calling our boutique in Rome or by texting us at +39
3391972239.
The availability on Leam website reflects the actual quantities in stock and ready for sale. We don't know when out of stock items will be back in stock. We recommend you adding all the products you want to your wishlist (by clicking on the heart ♥) to be the first to know when they return. Furthermore, just one click is enough to move an item from the wishlist to the cart.
The prices on Leam website reflect the image and importance of the brands.
During promotions and sales, prices may vary, depending also on the season.
The rules regarding the guarantee on online purchases are regulated at European and national level. Here are the main points of reference for the European Union:
Every good purchased by a consumer is covered by a legal guarantee of conformity for two years starting from delivery of the product. This guarantee is provided for by the Consumer Code (Legislative Decree 6 September 2005, n. 206).
Exclusions and limitations
It is important to note that some exclusions or limitations may apply:
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Wear and tear: defects due to normal wear and tear, misuse of the product or incorrect treatment/washing/ironing or other processes not explicitly declared by the manufacturer are not covered by the legal guarantee.
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Personalized products: the right of withdrawal may not apply to personalized or tailor-made products.
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Documentation: it is necessary to keep the proof of purchase (receipt, invoice) in order to take advantage of the legal guarantee.
Shipping
Your order will be processed and shipped within 24/48 working hours after receiving the payment. Subsequently, delivery times depend on the country of destination following the respective indications:
|
DESTINATION |
SHIPPING TIMES |
|
Italy |
24/48 hours |
|
Europe |
3/5 days |
|
Rest of the world |
3/4 days |
No responsibility can be attributed to LEAM for delayed or failed delivery attributable to force majeure or unforeseeable circumstances.
Deliveries are made on weekdays from Monday to Friday, excluding holidays.
Free shipping depends on the destination country and the order amount.
For Italy and European countries, it applies for amounts exceeding €450, current season;
For the United States of America, it applies for orders over €700, current season;
For any other country in the rest of the world, it applies for amounts exceeding €900, current season.
Free shipping cannot be combined with other promotions or products on sale.
The address can be changed immediately after placing the order and before it is shipped.
There is no guarantee that the exchange will take place and for no reason can it be changed after shipment.
The change must be requested exclusively by email to info@leam.com.
Leam is relieved of any responsibility for any incorrect deliveries.
For shipments to Italy and the European Union there are no duties to apply and VAT is always included.
Shipping costs do not include local destination duties and taxes as indicated below:
-
DESTINATION
RULES FOR DUTIES
South Korea
Duty exemption for items of EU preferential origin within a limit of &euro6,000
Singapore
Drastically reduced or not due on most items of EU preferential origin
Japan
Exemption on articles of EU preferential origin, except for footwear and leather goods
Vietnam
0€ or drastically reduced on almost all items, items of preferential EU origin
United States of America d’America
Duty exemption for private users for items of preferential origin EU or rest of the world (except China) up to a limit of $ 800
Canada
0€ or drastically reduced on almost all items, items of preferential EU origin
New Zeland
0€ or drastically reduced on almost all items, items of preferential EU origin
United Kingdom
Duty exemption for articles of EU preferential origin and exemption for articles of non-preferential EU origin within a limit of € 150
Turkey
0€ or drastically reduced on almost all items, items of preferential EU origin
Rest of the world
Duties expected and calculated by the relevant customs
Any other charges, for example administrative taxes or charges required by the legislation of the country of destination, DO NOT fall under the previous rules and will be counted later in the customs clearance phase.
The application of the previous rules, as well as any failure to apply or modify them, will be the responsibility of the relevant customs.
LEAM will always be of support in the event of a dispute but it will be the recipient's responsibility to intercede with their customs in case of doubts or failure to comply.
The payment methods are communicated by the courier responsible for shipping, before or after delivery.
When duties are required by law, they are required to be paid to the government.
No responsibility can be attributed to LEAM for what is charged or requested by customs.
Payments
The main payment methods are: bank transfer, American Express credit and debit cards, Maestro, Visa, Mastercard, Paypal, Klarna, Alipay, Union pay, JCB, Wechatpay.
Availability may vary by country and will be shown at checkout.
Currently it is only possible to pay in Euros (€).
After each order you will receive an email confirming payment and acceptance of the order.
Upon checkout you will be redirected to the Klarna partner page, you will need to create an account if you don't have one.
Proceed with the simple instructions provided and wait for our confirmation email.
Upon checkout you will be redirected to the Paypal partner page, you must create an account if you don't have one.
Proceed with the simple instructions provided and wait for our confirmation email.
The data you use for payment are acquired directly by the manager of the requested payment service without being processed in any way by Leam Roma.
For further more detailed information please consult Click here.
Orders
Are you sure you entered the correct email address? Have you also checked SPAM?
For assistance contact us at info@leam.com and we will be happy to help you.
The order can be changed immediately after receiving the confirmation email or before it is shipped.
It is not guaranteed that the exchange will take place and under no circumstances can it be modified after shipment.
The change or cancellation must be requested exclusively by email to info@leam.com.
After making the purchase, our team prepares the Leam package for you and ships it;
after shipping you will receive an email with the tracking code to be able to track your order.
It is not possible to collect purchases made online directly in store, online orders only include shipping via partner courier.
. If you have further doubts, contact us on +39 06 77207204 or at the email address info@leam.com.
Our assistance and technical support team is available for you on +39 06 77207204
or by email at info@leam.com.
We remind you that we also have a live chat with which you can immediately and directly contact us.
Returns
To request a return you must log in with the account you placed the order with,
enter your reserved area and follow the guided procedure from the RETURNS section.
For further information you can consult the dedicated click here.
If you are not registered (and we invite you to do so!) you will have to request the return by writing to us by email at info@leam.com
Generally, refund times are 3/5 days from receipt of the return in store.
Termini e Condizioni.
Being the customer's responsibility, the return is at his care and expense. You can choose an express or postal courier. It can be requested within 14 days of delivery.
If you have already paid your installments and the refund amount is greater than your remaining balance, your PayPal account will be refunded.
If the refund amount is less than the remaining amount to be paid, the refund will be split equally between the 2 remaining installments and these will be adjusted accordingly.
For example:
Total order: €100
Installment 1 = €33.33
Installment 2 = €33.33
Installment 3 = €33.33
If you return items worth €50 after having already paid the first installment, the €50 will be deducted from the remaining balance and installments 2 and 3 will be recalculated.
The remaining balance before the return is (€33.33 + €33.34) - €50.00 (value of the returned item) = €16.67.
The sum will be divided into the two remaining installments.
Installment 1 = €33.33 PAID
Installment 2 = €8.33
Installment 3 = €8.34
If you have any questions about your PayPal Pay in 3 Installments order, please contact PayPal customer service here.
For more information on return methods click here.
Disclaimer: Our site contains links to sites owned and operated by third parties. This is done solely to facilitate the customer.
Leam has no control over these sites and is not responsible for their contents or availability.
A refund for an item returned within 28 starting from the day the package was delivered, or available for collection,
will appear in your Klarna account within a maximum of 10 working days and the amount
will be refunded in full to the same card used to place your order.
What happens if I return all the items in the order?
Your Klarna invoice will be updated and you will receive your refund within 10 working days or a gift voucher, according to the terms above.
If subsequent installments have not yet been paid, your scheduled payments will be canceled by Klarna.
click here to view our complete Return Policies.
What happens if I only return part of my order?
If there are still installments to pay, these will be updated based on the returned items.
A refund will reduce the balance owed, which may mean eliminating an installment or reducing the amount of remaining installments.
Regardless of the warehouse from which your items were shipped, you will be able to make your returns following the usual
procedure for each item: create your return from the site or via 'My Account' as usual.
How will your Klarna account be updated after a refund?
Here is an example:
Total order value: € 120
First instalment: € 40
Returned amount: € 20
Returned amount: €20
Updated amount of the second and third instalments: € 30
If, in another case, the value of the refund was €60, the second and third installments would be €10.
If you have already paid more than the amount of the items you have retained, you will receive a refund of the
difference from Klarna within 10 working days or a gift voucher, according to the deadlines indicated above.
If you have any other questions about Pay in Installments with Klarna, please contact
Klarna customer service directly.
Partial returns can be made using the same procedure as total returns as described below:
To request a return you must log in with the account you placed the order with, enter your reserved area and follow
the guided procedure from the RETURNS section. For further information you can consult the dedicated click here.
If you are not registered (and we invite you to do so!) you will have to request the return by writing to us by email at info@leam.com
Promotions and Gift Cards
If you have signed up to the website or to the newsletter you will receive a promotional code to use on Leam.com.
You can enter this code during checkout. Each code has a start and end date of validity and this time limit cannot be extended in any way.
Furthermore, you will always stay updated on our latest collections, news and events.
Promotions relating to leam.com are regulated as follows:
- Coupon codes are not valid on products marked with a star (★), on products with already active promotions and on products on sale;
- If you enter a coupon code, this will automatically cancel any other active promotions on the cart and at checkout;
- Coupon codes can be combined with Gift Cards and Leam Points.
Our coupons are designed and created for our customers from all over the world! You will be able to receive coupons via email, social media or promotional campaigns;
you can enter this code during checkout.
Each code has a start and end date of validity and this time limit cannot be extended in any way.
Leam reserves the right to decide the methods of application, revoke or cancel the coupons if it deems it necessary.
Other
You can contact our customer service on +39 06 77207204 by email at info@leam.com or directly by writing to our live chat.
Our discounts that you find in online e-commerce are limited in number and available only for online purchases.
Come to our store in Rome to discover the discounts dedicated to purchases in boutique.
The welcome code is a promotion available exclusively for online purchases.
In the boutique we will give you a warm welcome in person with dedicated news and discounts.